Technical Support Services

Contacting Flexus for Product Support
Product Change Log Files
Download the Latest Production Version of flexus Software Products

Contacting Flexus for Product Support

In order to receive product support for any of the Flexus products, you must have a valid software license and must be currently under maintenance. If you have any questions regarding serial numbers, licensing issues or maintenance, please feel free to contact us at anytime and we will be glad to assist you.

E-mail Technical Support Services:
Flexus List Server:	To subscribe to the flexus List Server, send an e-mail message to using the e-mail account to which you wish to send and receive e-mail. In the subject line, please type "SUBSCRIBE" In the body of the message, please indicate your name and company name for verification that your annual maintenance is still valid or that you have a current support contract. If your maintenance has expired, or you do not have a current support contract, you will need to reinstate the maintenance/support contract before being allowed to subscribe to the list server. To reinstate your maintenance/support contract or check on the current status, please send an e-mail message to Flexus or contact your local distribution agent. Generally in 24 hours or less you should receive confirmation that your name has been added to the list server or that you need to reinstate maintenance.
Telephone Technical Support Services:	610-588-9400, extension 2#
Fax Technical Support Services:	610-588-9475
FTP Site Technical Support for Downloading Production Products:	Download the Latest Production Version of flexus Software Products Please Note: You can access our ftp site 24 hours per day/7 days per week, but unless you have been granted authorization to access specific file areas, by Flexus, you will not be able to download more recent versions of any Flexus product. If you wish to have access to these file areas, please send an e-mail to Flexus to request full ftp site access.

Product Change Log Files

Flexus includes a log file with all of our products which provides a summary of the most recent changes to the product. Changes are listed in the order of most recent changes first. Changes are also listed for each version of the product.

The Changes Log file for the COBOL sp2 product, the COBOL FormPrint product and the Thin Client product may be viewed by clicking on the following links:

Download the Latest Production Version of flexus Software Products

Flexus maintains a password protected ftp site which allows our customers under maintenance to download our production software 24 hours per day/7 days per week.

PLEASE NOTE: You must first obtain a valid User ID and password from Flexus in order to gain access to this site. If you have purchased any of our products and are currently under maintenance, and would like to obtain access to our production ftp site, please send your request to

Once you have been assigned a User ID and Password, you will be able to download a production software file at the following ftp site: flexus.epix.net. You can also access 205.238.246.17:21 (static IP address of flexus.epix.net along with port 21)

NOTE: If you use an FTP client, you should identify the address *exactly* as it is listed above. The FTP client assumes that you wish to access an FTP site. BUT...if you are using a web browser (not recommended), the browser assumes that you are attempting to access an http server, not an ftp server. This means that if you simply type flexus.epix.net into a web browser, the web browser will access the web server, not the ftp server. Therefore, if you prefer to use your web browser, please type in ftp://flexus.epix.net and the "ftp://" prefix will instruct the web browser that you are attempting to access an ftp server instead of an http server.

If you use Netscape Navigator, you may have difficulty. Netscape seems to only want to allow you to specify the User ID and Password for your personal web site files. There doesn't seem to be a place in which you can enter specific user ID and passwords for specific ftp sites. Internet Explorer, on the other hand, WILL prompt you for the User ID and Password for the Flexus production file ftp site.

You will then come to a page which lists directories. You should be able to access the ftp site using a web browser, as long as the web browser doesn't attempt to pass the incorrect User ID and Password to our ftp server. We do recommend that you utilize an ftp client software product such as WS_FTP. There are a number of them available and many of them may be downloaded from the Internet.
If you access Stroud's CWSApps List, you'll find several shareware and freeware ftp clients. The URL for Stroud's is: http://cws.internet.com/. Click on the Internet Apps link and then click on the ftp link. We highly recommend WS-FTP or Leech FTP. They are both very good ftp clients.
If you have any problems, please contact Flexus at 610-588-9400, ext. 4# or send an e-mail message to Flexus.